BPO SERVICES

IBN serves its client throughout the world with excellent Business Process Outsourcing and back office data services where we provide virtual workforce solutions to them. Data Services is one of our key focus as we know it’s quite difficult for companies to get a dedicated resource for their data services which are one time. Some of the services that IBN offers are Transaction Processing, Web Research, Online & Offline Database Generation, Business Processing, Digitization of paper documents, Data Entry, etc.

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Industry Services

Insurance
  • Data Management
  • Premium Calculation and Quotes preparation
  • Customer Support/ Cross and Up-Selling
  • Premium Collection and Reconciliation
  • Claims Processing and Support
  • Settlement Payments
Human Resource
  • Candidate database Updation
  • CV formatting & screening
  • Website data mining
  • Name sourcing
  • Payroll Outsourcing
Travel
  • Fare Filing & Loading
  • Sales and Reservation
  • PNR Servicing
  • Loyalty Program Management
  • Customer Support and Relation
  • Fraud Prevention and Control

Quick Connect With Us

Tech Support Services

IBN extensive experience and expertise is voice services will fulfill all your call center requirements. It helps you to achieve the maximum results. Our experience in Inbound and Outbound includes:

  • Proactive, automated network monitoring
  • Timely, expert response to problems
  • Cost-effective support escalation when required
  • Remote network support to cut costs and resolve problems quickly
  • Help Desk Call Center for expert phone support

Voice Services

IBN extensive experience and expertise is voice services will fulfill all your call center requirements. It helps you to achieve the maximum results. Our experience in Inbound and Outbound includes:

Inbound Voice Services
  • Answering Service
  • Customer Service
  • Help Desk / Technical Support Services
  • Inquiry Handling
  • Interactive Voice Response (IVRS)
  • Inbound Sales
  • Order Taking
Outbound Voice Service
  • Appointment Setting
  • Telemarketing Services
  • Market Research & Survey
  • Follow-up and Collections
  • Lead Generation
  • Voice Broadcast
  • Telephonic Auditing

Case Study

IBN prides itself on its ability to produce results within the field of Business Process Outsourcing and Offshore Application Development. The following case studies detail areas in which we have recently helped our clients produce significant results. IBN combines deep industry and business process knowledge, a ‘Building Blocks to Success’ approach, comprehensive service offering and a proven track record to deliver business value to some of the reputed companies in Financial Service, Accounting and Travel domain in the world.

IBN case studies shows how “IBN has helps its clients’ in saving Millions of Dollar”

White Paper

The New Wave of Outsourced Hedge Fund Services

Due to the increased competition in the market, the hedge fund managers are working under peer pressure and are facing some tough challenges related to risk management and compliance. Hedge fund services are now getting special attention from the managers as they feel that the importance of a reliable outsourced partner is immense. With the right hedge fund outsourcing services, a superior degree of transparency can be achieved, while reducing the costs of operations a great deal..

Testimonials