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Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes along with native Microsoft Office Outlook integration Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
MS Dynamics software solutions to the following business areas:
• Sales
• Distribution
• Marketing
• Human resources management
• Business intelligence and reporting
• Retail point of sale and other areas
• Supply chain
• Manufacturing
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Marketing: A clearer view of customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
• Campaign Planning and Execution
• Data Extraction and Cleansing
• Analytics and Reporting
• Marketing/sales Collaboration Tools
• Information Sharing Portals
Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:
• Account and Contact Management
• Territory Management
• Forecasting and Sales Analytics
• Offline and Mobile Device Access
• Quick Access to Products, Pricing, and Quotes
Customer Service:Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
• Case and Interaction Management
• Product and Contract Management
• Knowledge-Base Management
• Service Scheduling
• Workflow across Teams and Groups
• Service Reporting and Analytics