Around the world, for tech support service companies, it has become almost a challenge to cope up with the speedily changing technology, mounting operation costs and also living up to customer expectations at the same time. Nowadays, customers expect things differently and demand customer-focused solutions with world-class services. Hence, tech support service companies are now toiling hard to deliver a competitive difference.
Have a look what technical support service companies are:
Technical support service companies help the sustenance of a service, product or application for an end-user of the same. These are kind of help of helpdesks which solve queries of the users through emails, voice chat and web. Apart from a helpdesk you can also address them as customer interaction centre, IT response centre, resource centre, service desk, IT solutions centre and contact centre that thoroughly lever the entire gamut of technical support services.
So, the industries which outsource to technical support service companies are:
- Application Service Providers (ASPs)
- Real Estate
- Wireless Vendors
- Original Equipment Manufacturers
- IT-enabled toys, games and products
- Banking and Finance
- Internet Service Providers
IBN is a tech support service company which gives the customers the edge to perform better even in critical situations. Our speedy troubleshooting methods and customized solutions bring in elevated customer satisfaction. We have remote network and well-equipped server management system which supplies directed, safe and cohesive solutions for network communication. Being one of the best tech support services company, it facilitates interconnection between offices even that are at different locations. Along with the offices, it also provides support to suppliers, clients and buyers with smooth access to dire information at any point of time from any place.
Among all tech support service companies, IBN’s support services enable drive a customer’s proficiency through ascendable, technology-empowered support. Offering these services through its tools, and offers network outsource services, operations & management, integration, maintenance, deployment services and many such features. Not only this, IBN also monitors next generation BPO services and network applications. With our versatile tech support system our customers enjoy expertise from a team of experienced and skilled set of people. It helps in lowering the costs as well as reduces risks.
IBN as a tech support service company, extends technical support to different parts of the world with secured knowledge in a 24×7 environment. We always try to abide by the timelines and the promised levels of quality of service.
Outsourcing your technical support to tech support service companies might be a tedious and expensive task but not with IBN. We offer the best services in the industry at the most economized rates. You will not even feel the pinch on your pocket and your work will be done!! Our representatives closely work with the customer teams which results to advanced solutions easy resolutions of issues. The timely online support system helps you in managing your business even more professionally and competently.
IBN – a tech support service company influence the control of knowledge banks, technical assets and proficiency centres to come up with appropriate and well-timed online computer support services. Our premeditated call centre technical support team makes sure to deliver superior services through our arduous recruitment, guidance and development programs.
What benefits will you derive from a tech support service company like IBN?
- Upgraded customer support services
- Skilled and trained technical helpdesk executives
- Rationalized business processes
- Lucrative online computer support services
- Round-the-clock service
- Save time, effort and resources
IBN 24*7 Network Administration Services comprise of:
- Internet Support & Management
- Inbound Technical Support
- Security & Firewall Services
- Windows 2003/2008 Server Management
- Mailing Services : Internal and external Exchange 2003/2007 Server Configuration, Management and Maintenance
- Network & Application Management
- Wide Area Network Services
- IIS 6.0/7.0 Web Server, Active Directory and Domain Controller Configuration Services