It is said that travelling leaves you speechless and eventually turns you into a storyteller!!

Having said that travelling industry has now evolved to one of the largest industries in the world earning huge gross revenues and foreign income. It only has a unique place in the market but also stimulates other industries incomes to a great extent.

In the US the industry has taken a major boom in the last few years and in this context travel BPO outsourcing company USA in now a part of the new trend. Dealing with low conversion rates and low return on investment has now become easier with travel BPO outsourcing company USA.

We at IBN, give you in-depth understanding of hitches and challenges existing in the market. IBN being one of the best travel BPO outsourcing company USA provides tailored solutions to our clients with customized blend of services as and when required. We aim at building our clients’ potential and maximizing their market value. IBN as a travel BPO outsourcing company holds extensive experience in abetting the travel and tourism industries along with some State Government Tourism Agencies. Having huge know-how about this particular domain, IBN focuses only on attaining operational superiority.

IBN is a more than 16 year old BPO for travel industry where you will find a dominant team of professionals with profound expertise and skill. Being a travel BPO outsourcing company USA, we offer end to end travel elucidations channelling high-cost to low-cost options.

Our OTA team is dexterous in managing the following services for Travel Management companies:

  • Air
  • Hotels
  • Train
  • Bus
  • Car Rentals.

Services Offered

Front Office
  • General Inquiries
  • Chat Support
  • Cancellations and Reschedules
  • Customer Satisfaction Surveys, E-mail Handling
  • Complaints/ Correspondence Handling
  • Customer Sales/Bookings and Reservations
Mid Office
  • Analytics and Newsletters
  • Net/Contract Fare Management
  • Seat Upgrades and Waitlist Clearance
  • Cancellations and Reschedules
  • Refunds and Exchanges Management
  • Fulfilment, PNR Completion and Update
Back Office
  • Receivables Reconciliations
  • Expense Accounting
  • Payables Reconciliations
  • MIS

Quick Connect With Us

We are a travel BPO outsourcing company USA where it is a constant effort to get more and more business for our customers. IBN has a successful and enduring trail in accomplishing key metrics embracing service levels, conversion rates, average order value and monthly recurring revenue for our clients. We being a travel BPO outsourcing company USA, have acute exposure in aiding travel agencies ascend profits, service levels and customer satisfaction for their online customer-base.